Hypno Power and Shutdown Issues!

Hello – any chance someone can help? I’d be grateful.
I purchased an official Raspberry Pi adapter, but it doesn’t work. Purchased a new one and waiting for that to see if it works, but in the meantime, I’m trying to make do with what I have…
When using the USB-C to USB-A cable included with Hypno for power, and plugging into my Macbook via an adapter, my Hypno powers up and streams video after a few minutes of lag time. However, I have the Sleepy USB drive with sample videos, and when I plug it in, the Hypno stops working altogether…sometimes all I see is text on my screen, and other times it shuts off. I’ve tried at least three of the USB-A ports on the rear for this. Is the problem a power issue? Might it be a hardware fault?
Just to note, I’m connecting the HDMI cable first, as required…
Thank you -
Jim

Any chance someone could help with this?

The Hypno has 4 USB-A ports at the back and a USB-C at the side. The USB-C on the side is for power only. Any decent USB-C power adapter (or even USB-A power when using an adapter cable) supplying 5V via USB-C should work for powering it. The USB-A ports at the back are for three purposes only: (a) connecting USB storage (thumb drives) with videos or images, (b) connecting web cams, or (c) connecting MIDI devices. These are typically NOT hot-swappable - everything needs to be connected to the Hypno when powering it up to work properly in my experience.

HTH, Bertolt